When I Add An Order I Get a “Forbidden” Message

If you are getting a forbidden message, this means that a keyword in your order is being flagged. We maintain high levels of security on our servers, and this can be a side effect at times. In these cases, it is best to mask a URL with a shortened URL service such as goo.gl

While the error can be resolved, it requires root access to our security systems. Since only a handful of our staff members has this type of access, the period in which the message can be corrected can take up to 24 hours.

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Category: Frequently Asked Questions